When you encounter an error, it can be helpful to obtain extra debug information in the system log. To do this, you’ll need to set the logging level for the app to DEBUG. Go to Logging and profiling in the System Administration area:
Under Default loggers, click Configure.
Add an entry for com.projectbalm.riskregister.init at DEBUG level.
Then add another entry for com.projectbalm.riskregister.actor at DEBUG level.
After you do this, you must reproduce the error you are encountering. The system will then log extra details about this error.
After that, go to the Troubleshooting and support tools tab in Jira’s System Administration area. Click Customize zip.
Customize the zip as follows:
Now click Download zip. This will produce a file in Jira’s home directory. Please attach that file to a support request so that ProjectBalm can examine the logging output.